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Escalated Collection Specialist 

Full-Time | On-Site | Training Provided | Benefits Available

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Escalated Collection Specialists professionally manage inbound and outbound phone calls as a partner for our clients and their customers to resolve past due accounts. This role requires adept conflict resolutions skills and a disposition toward de-escalation. 

We foster an energetic and compassionate work environment and have been recognized as one of the Best Places to Work in Collections for four consecutive years. Excellent customer service can only be provided by employees who feel happy and supported in their roles which is why our employees are our number one priority.

This is a rewarding position in which our team informs consumers of balances that are past-due and works with them to find the most appropriate path toward repayment so they can reach resolution on their account. Individuals with the ability to provide exceptional customer service and who enjoy helping others will thrive in this role.


Previous call center and customer service experience is helpful, but all necessary training will be provided with a gradual introduction into live customer support. We foster a team environment where you will receive thorough training, opportunities for professional certification paid by the company, and mentors to welcome you into our organization and your role.

  • Employee Recognition and Awards

  • Contests, Prizes and Incentives

  • Mentorship Program

  • Continuous Education

  • Professional Certification Opportunities

  • Career Advancement

  • Employee Referral Program

  • Competitive Wage

  • Paid Holidays

  • Paid Vacation

  • Sick Days

  • Health Insurance

  • Simple IRA With Company Match

  • Bonus Opportunities

  • Bilingual Differential

Work Benefits

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